Terms of service
This document sets out the Terms and Conditions you need to be aware of when using this website and purchasing our products. Please take a moment to read them, as they set out your important rights and obligations. When you visit this website and purchase our products, you agree that you are over the age of and willing to be bound by these Terms and Conditions. If you do not accept this agreement, you should not continue to visit this website or purchase from us.
All products and services advertised on this website are offered in compliance with Australian Consumer Law.
Our Hampers
We offer a range of premium gifts packaged in elegant hampers, delivered to your door. Our hampers last longer than flowers and include food, wine, champagne and giftware for that special occasion, or just because.
We do our best to describe our products as accurately as possible, however, mistakes can happen. Where there is a mis description, we reserve the right to correct any error. Images of our hampers are provided for illustration purposes only. Due to differences in the way that monitors display colour, we cannot guarantee that the images you see will exactly match what you receive, or images may not portray the full design or options relating to that product.
As soon as you place an order will us an email order confirmation will be sent to the email provided at check out. It is important you check this information right away.
Product Availability & Substitutions
In the event that an item in your order is unavailable, we will replace it with a similar product of equal or greater value. If a suitable alternative is not available, we will contact you directly to offer a refund or discuss other replacement options.
What if I make a mistake with my order? Just reply to the contact us via email or text with the changes you need to make, and a member of our team will get in touch with you ASAP! As long as you contact us before the gift leaves our warehouse, we WILL be able to get it fixed up for you. If you don't hear from us it means we have not received your email and the order will be shipped out with details from the order confirmation.
Important Information
ALCOHOL
Gift hampers (including and especially gift hampers containing alcohol) may only be purchased and delivered to persons over the age of 18 years. By proceeding to purchase through our website, you acknowledge you are over 18 years of age, and you guarantee that the recipient of any gift hamper containing alcohol that you purchase is also over the age of 18. It is a legal requirement that both the person placing the order and the person receiving the delivery are over the age of 18.
NUT ALLERGIES
As we do not manufacture our products, we cannot guarantee an item will not contain traces of nuts. All ingredient information is clearly listed on the packages, as per Australian Standards.
Payment Terms
We accept payment via Visa or Mastercard using Stripe, and by PayPal. We do not collect or keep your credit card details.
All prices are in Australian Dollars (AUD) and are inclusive of GST.
We reserve the right to amend our prices at any time.
To ensure a seamless experience, it is important that you provide us with true and accurate information when registering as a user on our website or placing an order. We reserve the right not to serve you if you do not comply with this condition.