Shipping policy

Shipping Information 

General Shipping Information

At Tulli + Twine, we take great care in packaging and delivering your gift hamper safely and efficiently. Below you’ll find important details about our shipping process.

Packaging and Handling

At Tulli + Twine, we take great pride in creating bespoke hampers that are packed with love and care. Each Gift Hamper is carefully packaged to ensure it arrives in perfect condition. Our packaging methods vary depending on the size and nature of the gift hamper.

Order Processing

  • Orders are processed within  2-5 business days after payment is confirmed.

  • If there are any delays or issues with your order, we will contact you immediately with an updated timeline.

  • Customised gift hampers  may take longer to process, depending on the nature of the request.

Shipping Fees

Personal delivery within 80km of Gunning is complimentary.

Outside of the 80km radous, delivery Fees are based on the weight of the hamper that you are sending, and the location of the recipient. For this reason final shipping fees will appear at checkout based on your order and location.

Shipping Destinations

While we accept orders from customers all over the world, we only deliver Australia wide.

Shipping Timeframes

If your delivery postcode qualifies for our personal delivery service: We’ll notify you via text once your gift has been delivered.

We understand how important it is for the hamper you order to be delivered to the recipient in a timely manner and do all in our power to ensure it arrives in perfect condition when you expect it. We will do our best to accommodate requests when specified. However, we can’t always guarantee that our couriers will co-operate. Sometimes orders can arrive sooner than expected or are held up in transit due to unforeseen events. That is why we provide you with tracking information on every purchase, so that you know what is going on every step of the way. If your delivery postcode qualified for national delivery. We are unable to set a delivery date, however we will do our best to get your order to its final destination as quickly as possible.

We strive to ship your order as quickly as possible. Estimated delivery times are as follows:

Typically delivered within 7-14 business days after dispatch.

Your hamper is coming from Gunning, so please factor that in when calculating delivery times. We also advise ordering early during busy times such as Christmas and Mother’s Day, as Australia Post deliveries take longer during these times. 

Please consider making your purchases as early as possible as any unexpected delays caused by Australia Post could result in parcels not arriving in time.

DELIVERY TO HOSPITALS

If you are having a hamper delivered to a recipient in hospital, please ensure they will still be there on the day of delivery. We will need you to provide the ward and room number.

TRACKING AND CUSTOMER DETAILS

You are responsible for ensuring that you provide us with the correct contact name, phone number and email for the recipient. This will be used to assist us with delivery only, and will not be shared or used on any database. An SMS will be sent to you with tracking info so you can see when the parcel has or is about to be delivered.

When you order from us, we require you to provide your name, address for delivery, your email address and telephone contact. We take due care to store this information safely. However, in providing us with this information, you accept that we are not liable for its misuse due to error in transmission, virus or malware.

For all orders placed through our website that are being sent via Australia Post will receive an email or text message with tracking information once your hamper has been dispatched.

SHIPPING POLICY

Delivery Issues

  • Delayed Shipments: If your package is delayed beyond the expected delivery window, please contact us, and we will work with the carrier to resolve the issue.

  • Lost or Damaged Shipments: If your package is lost or arrives damaged, please notify us within 7 days of receiving the item, providing photo evidence of any damage. We will assist you in filing a claim with the carrier and arrange a replacement or refund as applicable.

Return to Sender

If a package is returned to us due to an incorrect address provided by the customer or if it was unclaimed, the customer is responsible for covering the cost of reshipping the item.

Contact Information

For any questions about shipping, please feel free to contact us on email with all your details.