Refund policy

Gift Hamper Refund Policy

At Tulli + Twine, we take great pride in creating bespoke hampers that are packed with love and care. 

Overview

We strive to ensure that our customers are fully satisfied with the gift Hampers they purchase from our website. However, due to the unique and original nature of the items, we have specific guidelines for returns and refunds.

Refunds

Gift Hampers are final sale items, but we do not allow refunds. Please read the conditions below carefully:

Because our hampers contain perishable items and are often purchased as time-sensitive gifts, we’re unable to offer refunds for change of mind or if incorrect delivery details are provided. Please double-check all delivery information when placing your order.

Wrong Item Received

If the item received is not what you ordered, please contact us within [2 days]. We will arrange for a return and send the correct item at no additional cost.

Damaged Items

If your hamper arrives damaged or defective, please notify us within [2 days] of receiving the item. We require photographic evidence of the damage. After review, we may offer a replacement, exchange, or full refund. we’re here to help and will always do our best to resolve things quickly and kindly.